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POLICIES
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ART AND DESIGN
TOUGHJERSEY CREATES ARTWORK AND NEW DESIGNS AT NO COST TO THE CUSTOMER, IN MOST CASES. FOR DIFFICULT OR NUMEROUS CHANGES OR CONCEPTS, A STANDARD HOURLY ART CHARGE WILL BE ASSESSED. ALL DESIGNS, ONCE CREATED, WILL BE CONSIDERED THE PROPERTY OF TOUGHJERSEY UNLESS RELEASED BY AGREEMENT. SCREEN, TAPE AND DIE CHARGES WILL BE ASSESSED NEW GARMENT PATTERNS AND DESIGN CHARGES WILL BE ASSESSED A STANDARD HOURLY RATE.

COLOR AND WASHING
EVERY EFFORT IS MADE TO ENSURE COLORS MATCH AS CLOSE AS POSSIBLE. VARIATION OF COLORS IS INHERENT TO THE DYING PROCESS AND DIFFERENT IN EACH FABRIC. WE THEREFORE CANNOT ACCEPT RESPONSIBILITY FOR SHADE OR COLOR VARIATIONS IN A GARMENT. GARMENTS PURCHASED OVER A PERIOD OF TIME WILL ALSO SHOW SHADE VARIATIONS.

ALL GARMENTS SHOULD BE WASHED ASAP AFTER WEARING TO AVOID BLEEDING THAT MAY OCCUR WHEN
PERSPIRATION OR DAMPNESS IS LEFT IN THE GARMENT. ALWAYS USE A MILD SOAP OR DETERGENT AND REMOVE DAMPNESS OR MOISTURE AS SOON AS POSSIBLE. NEVER DRY CLEAN, IRON OR USE HEAT TO PRESS OR CLEAN GARMENT.

DELIVERY TIME
WE WANT TO MAKE SURE THAT YOUR ORDER IS PROCESSED TO MEET YOUR FULL EXPECTATIONS. EACH ORDER WILL BE GIVEN AN ESTIMATED DELIVERY DATE. THE DATE GIVEN IS AN ESTIMATION AND NOT A GUARANTEED DATE. AN EVENT-BASED DELIVERY SHOULD BE DISCUSSED WITH OUR SALES STAFF SO WE CAN MEET YOUR SPECIFIC DATE. RUSH CHARGES MAY BE APPLIED WHEN APPLICABLE. PEAK PERIODS DURING THE YEAR CAN CREATE LONGER DELIVERY TIMES THAN CONSIDERED NORMAL. ALWAYS PLAN AHEAD TO HELP US HELP YOU.

FREIGHT AND SHIPPING
SHIPPING CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER. WE WILL SHIP THE BEST WAY TO MEET YOUR DELIVERY REQUIREMENTS. ALL PRICES ARE F.O.B. OUR FACTORY IN ST PAUL, MINNESOTA. WE WILL SHIP WHICHEVER METHOD YOU SPECIFY. NEXT DAY SHIPPING REQUESTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS AGREED TO IN ADVANCE OF THE SHIPMENT.

LEGALITY AND LICENSING
CUSTOMERS ARE RESPONSIBLE FOR THE PROPER LEGAL APPROVAL FOR ARTWORK, LOGOS, DESIGN OF A GARMENT OR DECORATION OF A GARMENT.

IF A PRODUCT IS A LICENSED PRODUCT, THE DELAY CAUSED BY APPROVAL, FOR ANY REASON, WILL NOT BE THE RESPONSIBILITY OF TOUGH JERSEY.

MINIMUMS AND UPCHARGES
OUR GARMENTS ARE COMPLETE AND THE PRODUCTION OF QUALITY CUSTOM GARMENTS TAKES TIME. IN MOST CASES, THERE IS NO MINIMUM ORDER. PRODUCING SMALL ORDERS CAN CREATE INCREASED COSTS AND WILL BE CHARGED AN UPCHARGE FEE SPECIFIC TO THAT PRODUCT. THAT INCLUDES THE DECORATION OF A SPECIFIC GARMENT. IN ADDITION, UPCHARGES APPLY TO OVERSIZED OR CUSTOM-SIZED GARMENTS LARGER THAN SIZE XL. EXAMPLE: XXL SIZES AND LARGER … ALSO GOALIE CUTS.

PRICING AND AVAILABILITY
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. QUOTES GIVEN ARE GOOD FOR 30 DAYS FROM DATE QUOTED. ALL PRODUCTS ARE NOT AVAILABLE AT ALL TIMES. WE RESERVE THE RIGHT TO DISCONTINUE ANY PRODUCT WITHOUT NOTICE.

TERMS AND CONDITIONS
NO ORDER IS ACCEPTED UNTIL IT IS APPROVED AND THE REQUIRED DEPOSIT IS RECEIVED. THE BALANCE OF THAT ORDER IS TO BE PAID BEFORE FINAL SHIPMENT UNLESS CREDIT HAS BEEN APPROVED. WE ACCEPT MAJOR CREDIT CARDS. ANY UNPAID ORDER WILL BE SUBJECT TO COLLECTION CHARGES AND LEGAL FEES INCURRED TO COLLECT THAT DEBT.

Tough Jersey
680 Hale Ave. No. Suite 150 - Oakdale MN 55128
Toll Free 1-800-445-6915 - MN 651-645-0858

sales@toughjersey.com

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